Help Center

What Is the Cloud Account Replacement Policy?

Quick Answer

Our cloud accounts come with a 7-day replacement guarantee. If an account stops working within 7 days of delivery, contact support and we'll replace it at no extra cost. This guarantee covers verified accounts that fail to function as described.

What the guarantee covers

The 7-day replacement guarantee covers accounts that stop working or don't function as described within the first week. If you experience a genuine access or functionality issue, we replace the account at no additional cost.

How to request a replacement

Contact our support team via Telegram or live chat with your order details and a description of the issue. We verify the problem and provide a replacement account promptly — usually within hours.

Protecting your purchase

To keep your guarantee valid, test the account as soon as it arrives, secure it properly, and report any issues within the 7-day window. Following the included setup guidance ensures smooth operation.